Overview
We do not refund orders for buyer’s remorse. Before returning any of our products, please email momspark@gmail.com for help.
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense. Unclaimed returns get donated to charity after 30 days.
Refunds
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed – Shipments that go unclaimed are returned to our facility, and you will be liable for the cost of a reshipment to yourself.
We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at momspark@gmail.com.
Shipping Returns
We do not refund orders for buyer’s remorse. Before returning any of our products, please email momspark@gmail.com for help.
Need Help?
Contact us at momspark@gmail.com for questions related to refunds and returns.